Deleting Your Data
Last updated: 2026-08-04
You may request the deletion of the information we hold about you at any time, including your app account, messages exchanged via Facebook Messenger or Instagram, SMS, calls and their transcriptions. This page covers all Allenby Solutions products.
By product
| Product | In-app | By email |
|---|---|---|
| Allenby CRM | Yes | Yes |
| Allenby Punch | Yes | Yes |
| Mon Chiot | Yes | Yes |
How to request deletion
- In the app: use the "Delete my account" option —
• Allenby CRM: Settings → My account → "Delete my account";
• Allenby Punch and Mon Chiot: "Delete my account" section at the bottom of the home screen. - By email: write to info@allenbysolutions.ca with the subject "Data Deletion," from the email or account concerned, specifying the app or business involved.
- Via Facebook / Instagram: remove our app's access under Settings → Apps and Websites in your Facebook account. Removing access also triggers a request to delete the associated messaging data.
What happens when you delete your account
When you request deletion, your account access is disabled immediately. Your data remains in a 30-day deletion window, so it can be recovered in case of a mistake (sign back in and cancel the request, or email us). After that window, your login and personal information are permanently deleted.
If you are the sole owner of a workspace, that workspace and all of its data are deleted and any paid subscription is automatically cancelled. Requests received by email are processed within a maximum of 30 days.
Important exception: some data belongs to an employer or other responsible third party — for example your time punches kept as payroll evidence. It is not erased when you delete your account (only your personal access is removed) and remains under the responsibility of the organization concerned.
What may be retained
Some data may be retained beyond deletion in order to meet our legal obligations, including:
- invoices and receipts;
- transactions and tax records;
- proof of consent;
- time punches kept as payroll evidence;
- security logs, where required.
This data is kept only for the period required by law, then deleted. This process is provided in accordance with applicable personal-information protection laws, including Quebec's Law 25 and other applicable Canadian laws.
Frequently asked questions
What if I only remove Facebook / Instagram access?
Only the associated messaging data is submitted for deletion. Your app account stays active.
Can I recover my account after deleting it?
Yes, during the 30-day grace period: sign back in and cancel the request, or email us. After that, deletion is permanent.
Are my payments and invoices deleted?
Your subscription is cancelled automatically. Invoices and receipts are kept for as long as our tax obligations require.
Is my employer's data deleted?
No. If you are an employee (for example your punches), that data belongs to the employer and is retained; only your personal access is removed.
Need help with your personal information?
Our team can answer your questions about privacy and the deletion of your data.
Allenby Solutions
Email: info@allenbysolutions.ca
Phone: 1-819-303-4433
Gatineau / Ottawa, QC/ON, Canada
See also our Privacy Policy.